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Customer Support

Shipping & Delivery

 

Delivery time may vary depending on your geographic location or order date. Orders requesting shipment to the East Coast are usually delivered within five to seven days.

 

We will make every effort to deliver your package to you as soon as possible. Orders are shipped out within 1 business days of placement and are usually received within one week of ordering. Rosies and Rockers is not responsible for delays in shipping caused by the postal service. All orders are sent out using United Stated Postal Service.



Returns

 

Customer satisfaction is our goal at rosiesandrockers.com. In the event that any unused, unwashed, unworn, undamaged regular priced item does not meet your expectations, it may be returned for credit (less shipping costs) or exchange, subject to item availability. Sale items cannot be exchanged or returned.  All return, credit, and exchange requests must be made within 7 DAYS OF THE DATE YOU RECEIVED THE PACKAGE. All returned items must be approved before being mailed back. Please email us for the exchange/return at info@rosiesandrockers.com

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Tracking Your Order

 

We do not offer tracking at this time, but when we do you'll be the first to know about it!

100% Secure Ordering

 

We take your security seriously and that's why we work with PayPal. When you place an order with rosiesandrockers.com we utilize a secure server. Taking advantage of Secure Sockets Layer (SSL) technology, rosiesandrockers.com ensures the security of your online transaction. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet. SSL technology encrypts files allowing only rosiesandrockers.com to decode your information.



DAMAGED/ DEFECTIVE / INCORRECT ITEMS

We are human after all. Although we will take the time to inspect and send you what you ordered, in the event that we make a mistake by sending you item(s) that maybe incorrect, damaged or defective, please contact customer service by phone or email. We apologize for any inconvenience. Please contact us at info@rosiesandrockers.com.



GENERAL QUESTIONS

 

Don't ever hesitate to call or email us, we can answer any questions you might have.

Call us at (202) 328-7625 if we happen to have stepped out, please leave us a message. We will call you back as soon as we can, or you can always shoot us an email at info@rosiesandrockers.com

 

 

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